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Duchy Originals

An Organic and Natural Food Company

United Kingdom, England, London | 9 Products | On Foodorb Since 2017

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Duchy Originals

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About Store

Duchy Originals is the organic and natural food company founded by HRH The Prince of Wales in 1990 to help support sustainable food and farming in Britain. Today we work with over 30 specialist food and drink producers to bring you over 200 products from biscuits to sausages and pork to preserves. Profits from the sale of all Duchy Originals products are donated to The Prince's Charities.

Store Policies

Last updated on 2017-09-08 01:25:14

A Warm Welcome to You!!!

Accepted payment methods


Payment

Payment is accepted online through credit cards Only. I would be very happy to reserve the items for my customers if they can tell me, a date by when, they would be purchasing the item.


Shipping

Shipping available all over Australia.

Free standard shipping for order over $70 (sub-total excluding shipping costs). Orders are dispatched the following day of placement.

Low Shipping Rate - $10 Australia Wide

Express shipping for $14 AUD. Orders are received in 1-2 business days

Delivery Time: We pack and ship out your items within 1 business day from the order placement date. If you place an order during a weekend or a public holiday, we pack and dispatch your order the following business day. We use Australia Post and Fastway couriers to deliver orders. Please understand that their mistakes or inefficiencies may also cause some infrequent delays. In case of a delay, we will keep you informed.

All orders are shipped with Tracking or Registered Post.


Refunds and Exchanges

Item can be returned for an exchange/refund if unopenend, in original packaging and is not tampered with in any way within 1 week of order receipt.

Item return costs are to be met by the customer.

We fully comply with The Australian Consumer Law. The Australian Consumer Law provides basic rights for consumers to return goods that they have bought, including if they are faulty, don’t match samples, or doesn't perform as expected. Please contact us if you have any problems or concerns. We will get back to you very quickly.

100% Satisfaction Guaranteed

If any of our delivered items is faulty or doesn't match description or doesn't perform as expected or we sent you the wrong item- we will refund your money in full, including postage. If you have received a wrong item, or the product has been damaged in transit, we must be contacted within 48 hours of delivery. In some cases we will require proof of damage / incorrect item sent, via photos emailed to us. Please note that we must be contacted within 48 hours of delivery for the warranty to apply.

Change of mind or not needed: We have a No-Questions-Asked 7-day 100% money back guarantee. We will refund 100% of your money if you change your mind or do not need the product. Items will need to be returned within 7 days of you receiving them - Unused and in Original Undamaged Packaging. The customer will be responsible for the return postage charge.


Privacy Policy

Customer Service: All queries will be answered by our specialist team very quickly. Please send us an email or give us a call. We make it our priority to respond to each message very quickly.

Payment Method: You can use PayPal or pay via any popular credit or debit cards.


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